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Information on Coronavirus in Tuscany
Answers to the most important questions for anyone travelling or planning to travel in Tuscany
Last update: 14 April 2020, 1 pm
What is the situation at the moment in Tuscany?
Like all of Italy, Tuscany is currently classified as a “zona protetta” – protected zone. At this time, travelling is allowed only for reasons of proven need. The Italian government implemented extraordinary measures to contain the Covid-19 epidemic, which will remain in force until 3 May.
A total lockdown is currently in place in Italy. All non-essential shops and retail businesses are closed and freedom of movement has been restricted to reasons of absolute urgency, need, health or work.
Tuscany and Italy possess one of the most efficient healthcare systems in the world. Tuscany guarantees to all non-Italians currently in the region the same healthcare that it offers to its citizens: universal, public and free to all.
Are the region's access points open?
Ports, the airport of Pisa, stations and motorways are open and operational. The airport of Florence is temporarily closed. Travel, however, is permitted only when strictly necessary and must have approved self-certification. Check the status of your flights on your airline's website.
As advised by the Ministry of Health, from 7 February, Toscana Aeroporti, the company that manages Tuscany’s airports, has been measuring body temperatures on all passengers arriving in the region.
Arrival and departure of public transport
Public transport is running but with a reduced timetable in order to enable necessary travel. For up-to-date information we recommend that you visit the Region’s official website with real-time updates on the public transport situation: regione.toscana.it/speciali/muoversi-in-toscana
Are Tuscany’s museums and attractions closed?
As a precautionary measure, museums, theatres and typically crowded spaces are closed. All public events have been cancelled.
What precautions has the Tuscany health system taken to protect residents and visitors?
The Tuscan Region guarantees its constant collaboration with the national health authorities and with the regional health offices which are on the alert and continuously kept informed with regards to operational updates and guidelines codified at national level.
The situation is being constantly monitored by the local health authorities which can guarantee the sanitary control of Tuscany via the adoption of actions and measures specifically geared towards prevention. Daily disinfection of regional trains and all local public transport has been intensified. In Tuscany’s airports, public spaces are being sanitised on a regular basis and handwash dispensers are available across the terminals.
Can I cancel a trip?
All Italy is currently classed as a protected zone. The general cancellation terms and conditions of the hotel/accommodation or tour operator will apply. For detailed information, please contact the hotel or accommodation that you have booked, and possibly your insurance company, if you have stipulated a cancellation policy for the trip.
If you decide to cancel your trip to Tuscany, we nevertheless suggest that you check with the accommodation or tour operator if it is possible to change the booking to another date.
Once I’m in Tuscany, who can I contact in case of emergency?
In Tuscany you can get in contact with the health agencies by calling 1500, the 24/7 public freephone number set up by the Ministry of Health.
To provide official information on Covid-19: the regional government has made a freephone number available to citizens through the regional helplines, which will be answered by trained operators. The service is designed to provide guidance and instruction about the measures and action taken by the Tuscan Region on Coronavirus. The freephone number that you can call is (+39) 800556060, option 1, open from Monday to Friday, 9am to 6pm.
For those who have come into close contact with confirmed cases of Covid-19, and for anyone who in the last 14 days has returned to Italy from parts of China most affected by the epidemic or from the quarantine zones in Lombardy and Veneto, the following numbers have been made available by the health authorities:
- Asl central Tuscany (Florence, Prato, Pistoia, Empoli): 055.5454777 firstname.lastname@example.org
- Asl northwest Tuscany (Pisa, Livorno, Lucca, Massa Carrara, Viareggio): 050.954444
- Asl southeast Tuscany (Arezzo, Grosseto, Siena): 800.579579
If you are a Tour Operator and would like to receive information and contacts for a particular destination, write to email@example.com
What should I do to ensure I have a safe trip?
Here are some straightforward rules to help contain contagion from Coronavirus.
- Wash your hands frequently with soap and water or use an alcohol-based gel
- Avoid close contact with people, keeping a distance of at least one metre
- Do not shake hands or hug until the emergency has subsided
- Do not touch your mouth, eyes or/and nose with your hands
- Cover your mouth and nose with a disposable tissue when you sneeze or cough, or sneeze or cough into the inner fold of your elbow
- If you have flu-like symptoms, do not go to the hospital emergency room or to a doctor’s surgery; call the freephone number 1500
- Clean surfaces with chlorine- or alcohol-based disinfectants.
- Use a mask only if you think you might be ill or if you assist ill people.
- MADE IN CHINA products and packages from China are not hazardous.
- Pets do not spread the new Coronavirus. It is always good practice to wash your hands after being in contact with animals.
How can I stay updated as the situation develops?
Tuscany Region has activated a special section on its website where you can find all information and updates, from health ordinances to logistical changes: